ServiceNow CSM

Handling customer service requests across various channels can be difficult. If not managed efficiently, it can lead to higher operating expenses and, more importantly, lower customer satisfaction levels. Apparent Tech can help you:

  • Facilitate quick resolution of complex customer issues via automated bots and deliver proactive service by predicting trends.
  • Integrate telephony systems to support customers through various channels, including web, phone, chat, email, and social media.
  • Encourage self-service through the use of Knowledge Management, Service Catalog, Service Portal, and more.
Key Features
  • Omnichannel Support
  • Case Management
  • Virtual Agents
  • Field Service Management
  • Customer Portals
Benefits
  • Faster response and resolution times
  • Higher customer satisfaction and loyalty
  • Reduced support costs through automation
ServiceNow Solutions